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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amy Jacobs

October 7, 2024

5  out of  5
rating by Amy Jacobs
"Very knowledgeable and helpful to give me the best possible coverage that I can afford! Very personable!"
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Jennifer

October 3, 2024

5  out of  5
rating by Jennifer
"Debbie has been great helping our son navigate getting his own auto and renter's insurance policies! She is very knowledgeable and always quick to respond to any questions we may have!!"
We responded:
"Thanks, Jennifer, for your kind words about Debbie. That's what she is here to do, and she does an excellent job helping our policyholders. Glad we could help your son with his insurance needs. Thanks for taking your time to compliment Debbie. She's the best!! "
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Lisa Banko

September 13, 2024

5  out of  5
rating by Lisa Banko
"I want to thank Lynn so much for her intelligence her fast response to any questions. She has always been spot on quick with everything she does. I appreciate her so much she knows her job and does it extremely well. Thank you for being the absolute best State Farm Employee!!!"
We responded:
"Lisa, thank you for your kind words about Lynn. She's been with me going on 29 years, and she's the best!! She's friendly, knowledgeable, AND loves taking care of our policyholders' needs. "
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Alicia Mathews

September 12, 2024

5  out of  5
rating by Alicia Mathews
"I’ve been with Rhonda for about 10 years for home and auto insurance. Luckily I've never had to file a claim, but I have had a lot of questions and changes over the years. It’s always easy to get a real person on the phone and get answers to my questions in the same call. Everyone in her office is helpful, friendly and efficient. I have compared rates with others who have similar coverage and know the price I’m getting is competitive and that means a lot when everything is so expensive. I’d highly recommend working with Rhonda and her amazing team!"
We responded:
"Thanks so much, Alicia, for your kind words. I am fortunate to have a team who has been with me for many years, and we pride ourselves on being available to our policyholders when they need us. "
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Kim Stanley

July 31, 2024

5  out of  5
rating by Kim Stanley
"I appreciate Debbie Landon’s timely responses and always willing to help provide the best coverage at the best price!"
We responded:
"Thank you, Kim, for your kind words about Debbie. She loves taking great care of our policyholders, and we are so happy that you are one of them!!."
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Mike Mayo

July 31, 2024

5  out of  5
rating by Mike Mayo
"The Rhonda Floasin team are the best! They always have a positive attitude and can answer any of your questions an always Prompt to return your call."
We responded:
"Hey Mike! Thanks for making our day! It's always so nice to hear from great policyholders like yourself. We love taking care of folks like you!"
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mary slade

July 24, 2024

5  out of  5
rating by mary slade
"Very kind and professional always willing to help when needed"
We responded:
"Thanks Mary! We all do our very best to take good care of our policyholders. We truly appreciate your business! "
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Michelle Reid

July 20, 2024

5  out of  5
rating by Michelle Reid
"Lynn is ALWAYS so helpful and gets things done quickly!!!"
We responded:
"Thanks Michelle! You are right about Lynn....She's the best....and has been taking care of our policyholders here for 29+ years!! We appreciate your business and your kind remarks!! "
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Basha Taylor

June 11, 2024

5  out of  5
rating by Basha Taylor
"Jodi! Jodi! Jodi! But did I say Jodi! She is an absolute pleasure to work with. I have had Ronda and John Floasin since I came to VA 5 years ago and have not been disappointed at all. Ms. Jodi S. has always been there to answer any and all questions I may have along the way. Could not have picked a better office from the Google list! -Brilliant! 🫡"
We responded:
"Thanks for your kind words, Basha. Jodi has been with me going on 20 years and she's the best! We love taking care of folks like you!!"
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Shane Phillips

June 6, 2024

5  out of  5
rating by Shane Phillips
"Debbie provided excellent service in an amazingly timely manner. She answered all my questions with kindness and grace and made very knowledgeable recommendations to help me make the switch to a new agent extremely smooth and painless. I cannot give a higher recommendation."
We responded:
"Thanks, Shane! You are right! Debbie is fantastic, and I've been fortunate enough to have her take care of our policyholders for more than a decade. Thank you for your kind words!! Rhonda "
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Mark Harding

March 12, 2024

5  out of  5
rating by Mark Harding
"After a horrible experience with USAA and their agents, we are so grateful with how easy it was to sign up and work with Debbie! Very happy with our switch! Thank you!"
We responded:
"Thanks Mark! We're happy to have you as a new client, and Debbie and the rest of my team will take great care of you. Welcome!!!"
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Robert Davis

February 23, 2024

5  out of  5
rating by Robert Davis
"I've been with State Farm for a little while now and I gotta say that Debbie has always been very helpful and a pleasure to speak too. She is one of the best!"
We responded:
"You are right about Debbie! She has worked with me for a decade and has many years of experience with State Farm. She is definitely one of the best! "
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P Hodge

October 6, 2023

5  out of  5
rating by P Hodge
"Lynn Marteen is one of the strongest, ,smartest ,, and helpful agent I've ever met .."
We responded:
"Thanks for your great comments about Lynn. She has worked with me since 1995 and knows the business backward and forward, and will take great care of you!! "
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Craig Schmidt

August 9, 2023

1  out of  5
rating by Craig Schmidt
"Poor communication on all levels. Rate change over $60/month with no explanation. Rude response to questions. Very bad all around. Looking for another agent now."
We responded:
"Hi Craig, after getting a 5-star review from you a short time ago, I was surprised to see your most recent 1-star review. I've reviewed our notes and spoken with my team to find out how we may have failed to provide you the 5-star service that others feel they have received. You emailed us at 4:31 pm on 7/21 about your rate increase concerns. My team member emailed you back at 4:50 p.m. on that Friday and asked what would be a good time the following week to review your policies and look for ways to reduce your premiums. There was no response from you. On Aug. 2nd, my office mgr. left a VM on your wife's phone to give us a call to chat or set up an appt. (no response). Yes...your auto rates have increased on both of your cars, but our office has no control over this. Since you only want to communicate by email, it's hard to explain all the factors that are involved in auto rate changes in writing. Much easier to discuss by phone or in person.....which is not your preference. Our records show we responded promptly to each and every email you sent us. I am truly sorry that you feel we have not provided you the service that you expect, but I do see that MY OFFICE TEAM has responded to you promptly each & every time you reached out to us by email. Craig, since you live in Suffolk and we are in Virginia Beach, it might be more convenient for you to find an agent closer to you. We can transfer your accounts to any agent you chose. Best Regards, Rhonda "
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Caroline Spriggs

July 22, 2023

5  out of  5
rating by Caroline Spriggs
"Monica & Jake were awesome!!!They made switching insurance companies so easy and saved me money too. I would highly recommend talking with them if you're in the market for a new insurance company."
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Shannon McDaniel

June 6, 2023

5  out of  5
rating by Shannon McDaniel
"We have been working with Debbie at State Farm for many years now. Her communication skills are top notch! She knows the stuff and always willing to help. We switched to State Farm from another company and haven’t been happier. Entire office is friendly as well! Switch to State Farm you’ll be happy you did!"
We responded:
"So glad you are receiving great service. We appreciate you"
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Dawn Moore

December 3, 2022

5  out of  5
rating by Dawn Moore
"I have been with Rhonda Floasin and her wonderful staff for decades. They are very knowledgeable, helpful and always have their clients best interest in any insurance related matter. I am very fortunate to have Debbie assist me with my insurance needs. Thank you for all that you do."
We responded:
"Thank you so much for the Review. I am so happy to hear of the great service you are receiving from my office. We appreciate your feedback and your business,"
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Ciara Delagrange

December 2, 2022

5  out of  5
rating by Ciara Delagrange
"Debbie is always quick to answer any questions and concerns I have, and always finds the best solution for me. She’s the best!"
We responded:
"Thank you so much for the 5 star Review. So happy that you are receiving outstanding service. Your business is appreciated."
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Richard Depetris

November 30, 2022

5  out of  5
rating by Richard Depetris
"Very friendly agents , great service"
We responded:
"Thanks Richard! We enjoy taking good care of our great policyholders like yourself! Rhonda"
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Amy Holland

November 21, 2022

5  out of  5
rating by Amy Holland
"Rhonda Floasin has been my insurance agent for more then 20 years. When I first moved to Virginia Beach I set up my insurance with her. She has been there thru my single life, married, and now teenage children. Her staff as well as Rhonda have always made every situation easy and they go out of their way to be helpful. I highly recommend them!"
We responded:
"Thank you Amy. We are so happy to hear that you are receiving the great service that you deserve."
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Catherine Bell

November 18, 2022

5  out of  5
rating by Catherine Bell
"I had a very difficult claim that I wasn't sure how to handle or where to even start. I went to Rhonda Floasin's Office and spoke to Deborah Landon. She not only explained the process to me, but also took the time to answer my questions and personally speak to my Claims Adjuster when I couldn't get a response. She truly went above and beyond. This Office has always been great and easy to work with. Highly recommended. :)"
We responded:
"Catherine, Thank you for your 5 star Review. I am so happy to hear of your Positive Outcome. We take pride in the excellent customer service our staff provides. Thank you again"
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Cynthia Sheridan

September 9, 2022

5  out of  5
rating by Cynthia Sheridan
"I just want to say what a great agent Jodi Sape has been over the years. She has been my agent with Floasin for almost 20 years, and has always been so very helpful. In that time, whether updating for new vehicles or adding new riders for additional pieces of jewelry or filing claims for vehicle accidents or home owners' claims... she has been super responsive, understanding and flexible. She has even reached out to provide options for ways to help us save money and to remind me to update for better coverage that I never followed up with. Jodi is the best... can't recommend her enough!"
We responded:
"Thanks Cynthia! Jodi is fantastic and will always take good care of you! I'm lucky to have her working with me!! "
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Tonya Maerker

August 22, 2022

5  out of  5
rating by Tonya Maerker
"Absolutely the BEST insurance agent I have ever had. I have moved across town and still will not leave this agent office even though it’s the furthest and me having an agent available 1 mile down the street from me. Ms Debbie is always available to help assist and explain things to me where I can understand it and never rushes through. Even through my recent accident, she helped me every step of the way and explained my options through out the whole process. I have never had a problem getting the information I needed, my claims taken care of, or had poor customer service. I highly recommend this agent office if you want the small town customer service feeling in this large metro area!"
We responded:
"Thank you so much Tonya for the lovely review. I am so happy that our Team providing the great customer service you deserve and have had. We appreciate customers such as yourself."
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Bobby Kennedy

July 26, 2022

5  out of  5
rating by Bobby Kennedy
"Special thanks to Debbie Landon for all her help and professionalism helping us with our claim. She did a great job and thank you for all her support. Sincerely Bobby Kennedy"
We responded:
"Thank you Bobby, So happy we provided outstanding service to you and to your family during this time."
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Chris Hines

June 22, 2022

5  out of  5
rating by Chris Hines
"Very friendly and responsive to any needs."
We responded:
"Thank you Chris, for your 5 star review. I am so pleased to hear of positive experiences for our customers. Thank you again"